Bookeasy Security Incident – Experience Charleville Customers

Published on 13 November 2026

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Murweh Shire Council is aware of a security incident affecting Bookeasy, a third-party booking platform used by Council’s Visitor Information Centre for Experience Charleville tourism bookings.

The incident affects a number of organisations across Australia that use Bookeasy. Bookeasy has advised that customer names, contact details and booking information may have been accessed. It is advised that no credit card information has been identified as accessed. Council is working with Bookeasy to confirm whether Experience Charleville customers have been affected.

Customers of other organisations using Bookeasy have reported receiving suspicious WhatsApp messages about their bookings. These messages may contain links asking recipients to confirm a booking, or provide personal or payment information, which may include genuine booking details that can appear legitimate.

Council has not received any reports of these messages from Experience Charleville customers however we encourage anyone who has made a booking through the Visitor Information Centre to remain alert.

Murweh Shire Council and Experience Charleville will never contact customers via WhatsApp. We will never ask for payment or banking details by text message, email or messaging app.

If you receive an unexpected message about a tourism booking:

  • Do not click any links in the message.
  • Do not provide personal or payment information.
  • Do not make any payment in response to the message.
  • Delete the message, and block or report the sender.

If you’re unsure whether a message is genuine, contact us directly using the details below or the contact details on Council’s website. Do not use any contact details given in the message.

If you have already provided payment information in response to a suspicious message, contact your bank immediately. You can also receive help from:

  • IDCARE: 1800 595 160 or idcare.org
  • Scamwatch: scamwatch.gov.au
  • ReportCyber: cyber.gov.au/report

Council understands that receiving messages like this can be concerning, particularly when they relate to an existing booking. Council is treating the matter seriously and will provide further updates as more information becomes available.

Contact:
Visitor Information Centre: 07 4656 8359
Murweh Shire Council: 07 4656 8355
Email: letusknow@murweh.qld.gov.au

 

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