TELSTRA 3G CLOSURE

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Dear Mayor Shaun Radnedge,

Telstra will soon be closing our 3G network. In the lead up to this, we are upgrading our mobile network in areas that only have Telstra 3G coverage to ensure the same or better 4G coverage is available.

Your area is now Telstra 4G ready.

I’m pleased to let you know that our program of work to deliver this in the Murweh local government area is now complete, meaning the area is 4G ready. Simply put, if residents could only get 3G on the Telstra network before, they should now be able to enjoy the extra speed and capacity that 4G brings and will continue to have Telstra mobile coverage after the 31st of August.

What you need to do

We know that most our customers’ mobile devices in Murweh Shire Council are able to access the 4G network. However, locally there are still a small number of 3G-only mobile devices accessing our network that will need to be replaced or upgraded before this time if they wish to remain connected.

It is important to note such devices may not be limited to phones and may also include 3G only Telstra Cel-Fi GO Repeaters, 3G only Telstra Mobile Smart Antennas (TMSA), and Internet-of-Things (IoT) or Machine-to-Machine (M2M) devices such as eftpos, telemetry & medical devices.

The easiest way to check if mobile phones will be impacted is to use Telstra’s free 3G SMS Checker. This tool will show customers who use the Telstra mobile network if their mobile phone is impacted by the 3G network closure, and if so, any action they need to take.

The SMS checker tests the service number you are texting from. If customers simply text the number ‘3’ to 3498, we’ll text you back telling you if you need to take any action.

Please note: This checker only works for people using mobile devices who are Telstra customers or are on another supplier who use the Telstra network. For people using Optus or Vodaphone based networks, they will need to check with their carrier if any action is needed.

Some older 4G mobile phones require a 3G network to make calls to Triple Zero, however they use the 4G network for all other calls. This 3G only emergency connectivity is a hardware feature built into the design of the phone by the manufacturer and it is a global, industry-wide issue that many countries have already worked through as they have closed their 3G networks.

Over recent months we have been contacting customers we have been able to identify as using one of these devices to let them know they will likely need to upgrade. Using the SMS checker will help customers confirm if they are potentially impacted.

Customers can also visit our website at https://www.telstra.com.au/sup.../mobiles-devices/3g-closure for more information and support on device compatibility.

There will be no loss of 3G coverage prior to 31st August 2024. Once we have closed the 3G network, we will repurpose the spectrum so that we can use it to expand our 5G network. We are committed to continuing our long tradition of investment in rural and regional Australia by providing more state-of-the-art services and this is an important step to transition to 5G. ‘

If you or members of your community have any questions about the closure of our 3G network or the steps to take, please feel free to get in touch.